Quicken 2019 Review | Is it Worth the Price?

Review of: Quicken
Quicken

Reviewed by:
Rating:
4.5
On June 20, 2019
Last modified:September 10, 2019

Summary:

With Mobile App, Alerts and A+ Functionality - Quicken is the best known personal finance software.

Quicken is the best known personal finance software. But is it the best? We put it to the test in our Quicken 2019 Review.

Quicken 2019

Abby Hayes's rating
9.2
Quicken 2019
Budgeting Tools 9.5
Investment Tracking 9.5
Usability 9.0
Added Features 9.5
Costs 8.5

Pros

  • Bank synching is optional
  • Easy-to-use visuals
  • Control over both budgeting and investment data
  • Debt reduction tools built in
  • Bill tracking and reminders

Cons

  • Fairly expensive
  • Doesn’t sync with all banks easily
  • Can be overwhelming
  • Not as smooth as some interfaces


Table of Contents

Here, we’ll walk through the general pros and cons of Quicken, who it’s best for, costs, new features, add-ons and a walk-through of features for Quicken 2019.

Quicken is one of the big names in the world of personal finance, partially because it’s been around for so long. Quicken was released in 1983. Its first version ran on DOS! So it’s something of a dinosaur among budgeting apps. With that said, Quicken still has a lot going for it, though it’s not the right financial management tool for everyone.

What is Quicken?

If you’ve never heard of Quicken, you may be new to the world of budgeting. As we noted above, Quicken is one of the oldest budgeting products around. And it has seriously evolved over the years. It can still be an overwhelming platform for some, but it’s become more intuitive and user-friendly, meaning it can meet the needs of detailed budgeters and basic budgeters alike.

These days, you can access Quicken through its traditional downloadable software, which is updated manually. But you can also use the product completely online.

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Quicken 2019 Features

Quicken comes out with a new version each year. In 2018, the biggest new features were expanded options for Mac users, for instance. You can upgrade your older version, or you can just get started with the latest version. Here’s what you’ll find with Quicken 2019.

New Features and Costs for 2019

For 2019, Quicken’s biggest new feature is web access from any browser. This is great news for those who want to be able to manage their finances from multiple computers, since before you could only access Quicken on the computer where you actually downloaded the desktop software.

The web version of Quicken doesn’t have all of the features, but it does give you the ability to view balances and transactions, look at budgets and accounts, and check out your current investments and spending trends online. You can also navigate through the streamlined web dashboard, which includes much of the same information as the desktop version but is easier to navigate.

Other fixes and additions include:

  • Multiple customer-requested bug fixes and enhancements, specifically focusing on reliability
  • Faster start-up and load times for Quicken for Mac
  • A better and faster user experience for managing investments
  • Monthly releases that include bug fixes, so that the platform can evolve more quickly
  • The ability to email reports directly from Quicken

These are Quicken’s newer features, but here’s a rundown of the basics you can expect from this well-known platform:

Home

The first tab on your Quicken interface is the Home tab. This gives you a quick summary of your current financial situation. The good news is that you can customize this screen. You can show your spending first or prioritize your investments. It’s completely up to you.

When you start up Quicken, the home screen will give you different quick-start options, as you’ll see below. You can see that Quicken wants me to set up my bills in the system. And as you’re getting started, you can use the built-in wizards to walk through these processes step by step.

Quicken bills

The Customize button lets you choose exactly what appears on your home screen and in what order:

Quicken customize options

From the Home screen and every other screen, you’ll see the navigation bar on the top and one on the left. The bar on the left includes your current net worth at the bottom.

Spending

The second tab is where you’ll go to track your spending. Quicken will automatically break down imported transactions into categories. But you can always recategorize transactions. You can also change the categories here, depending on how your budget breaks down.

Quicken spending

One of the nice things about this screen is that you can look at spending in different chunks. The drop-down menus at the top let you look at spending only from certain accounts, or from certain periods of time. So you can see what categories you spend on from your checking account versus your credit card, for instance.

Keep in mind that this data could be totally inaccurate as it comes in. Quicken will alert you when there are uncategorized transactions. But you may want to double-check the categories of every transaction as it imports. Sometimes Quicken just guesses wrong, which can throw your percentages way off.

Bills and Income

This is probably the feature I like best about Quicken versus other budgeting options. You can sync it up with your billers, such as Verizon or AT&T. It takes some time to sync up with all your bills. But once you do, Quicken will put them into a calendar view. Then it’ll tell you what your account balances should be based on your upcoming bills.

You can do the same thing with planned income. If you have a salaried job with regular paychecks, tell the system when you’ll get paid and how much. Again, it uses this data to project out your account balances.

If you’d rather, or if your bill provider isn’t available, you can put in your bills manually. I can, for instance, put in how much we need to pay for daycare and when that’s due each month. Again, these future bills will show up on your calendar, and you’ll get a projected account balance based on your bills.

Quicken manual input

I had to fiddle around with this interface for a bit before I could figure out how to use it properly. But once you have it, syncing up your bills shouldn’t take all that long. It’s just a matter of making sure you put them all in so that your projected balance isn’t too far off.

Once you put the bills in, you can mark them as they get paid off. This will happen automatically if you’re synced to the biller.

Quicken paid feature

Financial Planning

Quicken’s robust financial planning tool includes several options, such as budgeting, tax planning, and long-term planning.

I dug into the budgeting tool with Quicken. As with the rest of the software, this wasn’t the most intuitive budget builder I’ve ever used. You have to first create the budget and then use the “Budget Actions” tab to decide which categories to add. But they offer a bunch of categories, so you can create quite a detailed budget.

Quicken budget feature

Once you add the categories, you have to edit them individually to change their amounts. It’s really kind of a pain.

But here’s something I do like: you can decide at the beginning of the year how much to budget each month for each category. If you like planning way ahead, this is a great option. Not many online budgeting tools will let you plan an annual budget or plan so far into the future.

Quicken yearly budget planner

Quicken also includes on this tab is Debt Reduction calculator. This lets you keep track of your current debts and create a plan to pay them off. It helps you project out how much you need to pay towards your debts to get them paid off, and it’ll show you how much interest you can expect to pay over time.

The Savings Goals tab allows you to do the same thing except for savings. You can save for specific goals, such as an upcoming vacation or a new car. This section is meant for short- and mid-term goals. The investment tracking option is more for long-term goals like retirement and overall financial freedom.

Quicken also offers a Tax Center. You can input your tax information, and it will tell you your projected tax return or taxes due. You can also assign expenses to various tax categories. This is helpful if you’re a small business owner or if you run a side gig with tax-deductible expenses. You can also use it to track things like charitable donations.

The Lifetime Planner tool is, as you might guess, a big overview of your entire financial life. You have to first answer several questions, and then Quicken helps you project your finances out over years and decades. It’s a high-level tool that can be helpful for gaining some additional insight into your financial life.

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Add-Ons

If you’re already using Quicken, you should consider adding on some of its additional services. The most worthwhile are probably the bill paying services. This service is free for Premier and above users, or it costs $9.95 per month for others. It lets you pay your bills directly through Quicken. This can just make staying on top of your bills simpler.

Other services to consider include Quicken’s Social Security Optimizer and their premium support for Windows users. There may be other tools online that can replace these, though, so be sure you do your shopping around. You can also purchase the Quicken WillMaker tool through the program. I’ve reviewed this elsewhere and think it’s a reasonable service for those with simple wills.

Other Features

Probably the best newer feature for Quicken is the ability to set up mobile accounts and get alerts. You can set up alerts for different account changes or upcoming bills, for instance. Most bank and investment accounts these days also let you set up alerts. But putting them all in one place might be helpful as you organize your financial life.

And, of course, Quicken provides lots of documentation and tutorials. It’s one of the longest-running financial management tools around. So you’d expect it to have plenty to say about how to manage your finances. In the “Tips & Tutorials” section, you can get information on Quicken, specifically, or broader information on getting out debt, setting savings goals, and more.

Quicken Pricing

A couple of years ago, Quicken moved to a membership-based pricing model. You used to be able to just buy the software from a particular year and then upgrade when you felt like it. The new model means that you automatically get updates when you renew your membership, but it also means that you have to pay each year.

In 2019, the pricing for various models of Quicken is as follows:

  • Quicken Starter: $34.99
  • Quicken Deluxe: $44.99
  • Quicken Premier: $67.99
  • Quicken Home & Business: $89.99

Editor’s note: Pricing is up-to-date as of June 20, 2019.

What’s the difference between these subscriptions? Here are the basic features each version includes:

  • Starter: This is for basic budgeting and managing your bills. You can sync to your bank accounts for automated budgeting.
  • Deluxe: This has everything in the Starter version, but you can completely customize your budget and manage and track your debt. You can also create savings goals.
  • Premier: This version includes free online bill pay, access to priority customer support, and options to help you with your taxes and investments.
  • Home & Business: If you’re a small business owner, you can use this version to track both personal and business expenses, email custom invoices with payment links from Quicken, and track your business’s profit and loss so you’re ready at tax time.

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Signing Up and Getting Started

To sign up for Quicken, you just have to create an account at Quicken.com, decide which version you want to use, and download the desktop version. You’ll want to download the desktop version even if you plan to use Quicken mainly on the web. The two are synced, so having the latest desktop version ensures that everything works properly online.

Once you’re in, you can walk through each tab to set up Quicken, including syncing it with your bank accounts if you decide to do that.

Quicken’s Synchronization

Quicken actually has a couple of different types of synchronization. One is with your bank, should you choose to use it, and one is to the Quicken Cloud.

Quicken Bank Synchronization

Quicken can securely sync with your bank and investment accounts if you choose to set this up. This means it can automatically pull in balances, transactions, and investment performance. In my opinion, this is one of Quicken’s strengths. Many people are more likely to stick to budgeting each month if they don’t have to hand-enter transactions. Quicken has a couple of different ways to connect with your financial institution, outlined here.

Note, though, that you don’t have to set up Quicken to sync with your bank accounts. You can do all of the transactions manually if that’s your jam.

Quicken Cloud

The Quicken Cloud keeps your data in sync between the desktop version, Quicken Mobile, and Quicken on the web. If you want to keep your data in the desktop only, you can turn it off if you’d prefer. But it is a convenient option for ensuring you can access your financial information wherever you are.

Quicken’s Security

As with many financial products, Quicken uses bank-level 256-bit encryption to keep your data secure. It also uses multiple firewalls and checks to ensure that your data stays secure as it’s coming into Quicken. You can also decide to password protect your data files in Quicken for an additional layer of security.

Quicken for Mobile

Quicken does have a mobile app that works with Apple and Android phones. The app is similar to the web service. It gives you access to your most important financial dashboards and data. On mobile, you can store receipts via your phone’s camera and enter transactions as you spend. You can also check out your budget to ensure that you’re not over-spending when you’re out and about.

As with the desktop and web versions, the mobile app is protected by a passcode and 256-bit encryption. You can also add more protection using Face ID or Touch ID.

You can’t completely run and set up Quicken from your mobile app. But if you get everything set up on the desktop version, you can do the most essential financial data entry and management from mobile.

Customer Service and Support

Quicken offers a variety of options for customer service and support. It has a robust community where you can often find a quick answer to common questions. You can also email, call, or chat with support. They generally have decent customer support reviews, as well.

Remember, too, that when you have a Premier or higher membership, you’ll also get access to priority support.

Pros and Cons of Quicken

With a tool that’s been around since the 80’s, there’s a lot to love and a lot to dislike. Quicken definitely has its quirks, and it’s not a great fit for everyone. But it also has some great things that long-time users absolutely love. Here’s a quick list of pros and cons to consider.

Quicken Pros

  • Bank synching is optional: If you don’t like the idea of a budgeting tool connecting directly with your bank accounts, Quicken doesn’t have to. It can. But you can also manually enter transactions. Or you can download a Quicken or CSV file of transactions from your bank. Then you can upload them to Quicken in just a few seconds.
  • Easy-to-use visuals: I don’t find Quicken’s visuals to be the most appealing in the world of budgeting tools. But they’re not terrible. You can get a quick breakdown of where you are on your monthly budget categories, where you spend most of your money, and more.
  • Control over both budgeting and investment data: Many other tools, such as Mint and Personal Capital, are more focused on either budgeting (Mint) or investing (Personal Capital). With the right version of Quicken, you can get a robust management option for both.
  • Debt reduction tools built in: Trying to get out of debt? Quicken has built-in tools for reducing your debt. It will let you project out the impact of extra debt payments, including how much you’ll save in interest.
  • Bill tracking and reminders: You probably already get bill reminders from many of your credit card and utilities companies. But you can move them all into the same interface with Quicken. It will also help you find your bills when you set up your account.
  • Projected balances based on upcoming bills: One of the cool things about putting in your bills with Quicken is that it lets you figure out how much money you will have in the future, based on your upcoming bills.
  • Automatic net worth tracking: If tracking your net worth is important to you (and it should be!), Quicken makes it easy. You’ll actually get a net worth calculation on the sidebar that updates any time you make changes or import new transactions.
  • Mobile app with alerts: Quicken also offers a mobile app. It’s not the slickest one in the bunch. But it will let you enter transactions and check out your accounts on the go.
  • Accessible online: This used to be listed in the “cons” section, since until recently you couldn’t access Quicken on the web. But now you can, which brings it up a notch and makes it easier to manage your financial data across devices.

Quicken Cons

  • Fairly expensive: Quicken is pretty similar to Intuit’s free tool, Mint.com. It’s basically a more robust version. But it costs anywhere from $40 to $80+ per year, depending on which version you buy and whether or not you get a discount.
  • Doesn’t sync with all banks easily: I had trouble syncing Quicken with my Huntington National Bank checking account. I’ve had trouble with Huntington with other tools, as well, just for full disclosure. But the problem with Quicken is that you have to purchase it before you can try to sync it with an account. So you may want to dig around online to be sure it’ll work with your bank if syncing transactions is important to you.
  • Can be overwhelming: Probably the biggest issue for new Quicken users is sheer overwhelm. It includes a lot of different tools and information. Getting it set up can take a while, and learning to use it efficiently can take even longer. If you want a full picture of your finances, this can be worth your time. But if you just want to spend ten minutes a week tracking your budget, it’s probably not your best bet.
  • Not as smooth as some interfaces: Quicken has always left something to be desired with its interface, I think. It’s just not as pretty or as intuitive as some budget tool interfaces. With that said, it’s gotten better since I first started reviewing it. It’s cleaner and more intuitive now than it used to be.

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Alternatives to Quicken

The internet is rife with budgeting solutions at the moment. Many are cheaper and easier to use than Quicken, though they don’t often combine so many high-powered features in one product. For a full list of our alternatives to Quicken, check out this article.

A couple of my favorites to highlight, though:

Personal Capital: This option is great for managing investments, primarily, though you can also use it for some basic budgeting. It has a great user interface and an excellent retirement planning tool.

Mint: This is bit like Quicken’s little brother. It’s made by the same company, Intuit, and it’s a free product that offers many of the same features as Quicken, including budgeting and savings goals. I like its interface and find it generally less intimidating and cumbersome to set up than Quicken.

Who is Quicken For?

Now that you know the basic pros and cons of Quicken, you might already have figured out whether or not it’s for you. But here are some people I think might benefit most from Quicken.

The Detail-Oriented

If you really want visibility into every aspect of your financial life all in one place, Quicken may be the best tool for you. Yes, other budget and investment tracking tools have similar functions. But few have the available tools for debt payoff, balance projections, and long-term planning that Quicken offers.

As a detail-oriented person, you may be likely to spend time digging into what Quicken offers. And this may make it worth your while. Once you get your systems in place and start using this tool, it will provide you with details on the minutiae of your entire financial life.

Business Owners

Of course, Quicken is still a go-to for business owners. Even larger businesses and nonprofits use their robust tools for managing the business budget.

But I think it’s the ideal tool for small business owners and entrepreneurs. That’s because it can simultaneously track your business finances and your personal finances. It’ll keep things separate for you, but you can use the same tool to do both. And that could save you time and headache in the long term.

Investors who Budget

As I’ve mentioned before in this review, many other tools focus on either investing or budgeting. Personal Capital is an excellent tool if you want a detailed view of your investments and a sky-level view of your spending. You can certainly use it for a more detailed budget, but it’s not built for that as much. Mint, on the other hand, will track your investments. But it gives you a detailed budget and an overview of your investments.

Quicken combines detailed budgeting and detailed investing, so that you get both in one tool. So if you’re an investor but you also prefer to operate with a detailed budget, Quicken might be the tool for you.

Those With Security Concerns

Increasingly, budgeting and investing tools sync directly with bank and investment accounts and store data in the cloud. Quicken can be set up to do neither. It can live exclusively on your desktop. And you can pull in data manually or with downloaded transaction logs from your bank.

If you’re concerned about the security of other systems, Quicken can give you the financial management tools you need while allaying some of your security concerns.

Bottom Line

Quicken is an old hand at the budgeting and financial management game, and it seems to be doing a better job in the last couple of years of keeping up with its newer competitors. It does basically everything you would need a financial management tool to do, including managing both budgets and investments. With that said, it can have a steep learning curve because it is so robust, so if you don’t want to spend a lot of time managing your finances at first, you might opt for a simpler, more streamlined system.

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Topics: Reviews

59 Responses to “Quicken 2019 Review | Is it Worth the Price?”

  1. used Q since 2010. never liked it too much. Slow, single thread app with lots of issues. Crashed on me all the time… but subscription was just too much to take.
    1. Don’t want my data stored on some “trusted” server, where one day they will send u an email that they had a security breach and now its publicly available.
    2. Even intro prices are very high, and I don’t think they will go down in the future.
    3. One day they go bankrupt…. who will give you your data back and who will care?
    4. Web App will never be faster then local installation.
    5. Don’t need high speed internet to reconcile some of my accounts, I have all I need.
    6….7…8… and so on.
    anyway – converted files to MS Money with A LOT of resistance from Q. Maybe not all the features are there since its not updated for a few years now, but it’s FREE ( Thanks Microsoft ) and there is a hope one day they will release the code for it so someone can keep working on it.
    Never-Ever again, Quicken – you are dead to me!

  2. It is now almost the year 2020 and I am still using Quicken Deluxe 2004. I’ve used Quicken since the early 1990’s DOS days and updated regularly through the 2004 version. I’ve always entered data manually since I don’t trust handing over my account info to anyone nor any application. The only online features I used was to download security info when I purchased a new stock or fund. When that download feature ceased to function in my 2004 Deluxe, I researched reviews on Quicken’s current release, maybe 2006 or 2007, and read horrific reviews which continue to this day. My 2004 version holds every piece of data I have entered since 1992 and is still going strong in 2019.

    In 2006 I stopped entering every bank transaction and just adjusted my balance at the end of each month. I can look at my bank accounts from my banking sites to review and audit expenses.

    Hard assets and debts are manually appreciated or depreciated periodically and since I don’t day trade, investments are manually entered as they transact.

    I periodically, like today, toy with upgrading my 2004 version to the current version, and change my mind immediately after reading these reviews. I still have my 2004 disc and can easily install it and copy over the data files, to this day, when I upgrade my Windows computers, currently Windows 10 v1903.

  3. I’ve been a loyal Quicken customer for 30 years. I used to upgrade every 2 or 3 years. Now I’m leasing the software and with all the user interface quirks and non-standard Windows implementations, it’s not worth the money. But being unable to download transactions and having 1/3 of my screen used for upgrade warnings, I have no choice for my decades worth of data. Extortion. If I can find an alternative that’ll import without loss of info, I’m outa here.

  4. Bianca Mittag

    I have used Quicken for more than 25 years, BUT they have destroyed it. I have had Premium for the past few years. I downloaded the latest version, and it dropped most of my data. So I tried to download from my banks, and Quicken sent a message saying that I must Upgrade. I have now no recent Bank data on my Mac and I have to find different software.

  5. robert jones

    Quicken has deteriorated over the past few years into what can only be described as a disaster. The program frequently stops working for bank downloads. Updates break the program, sparking outrage on the company’s help forums, and aren’t fixed for weeks–if at all. I’ve given up. It’s not worth one cent, let along the annual fee. Even if it works today, you can be sure that it won’t at some point in the future. If you value your financial accounting you’ll run in the other direction.

  6. Jim Barone

    I, too, have used Quicken since Quicken 3 in the mid-90s; this is the last version I will use.

    My experience since the download has been frustrating. These include: sync issues with many of my financial institutions and random deletions of previously reconciled transactions that gives me an inaccurate balance. Honestly, I’m not sure what I paid for when I took the plunge on their subscription model but will tell anyone who will pay attention that I DO NOT RECOMMEND THIS PRODUCT.

    I have since canceled my subscription and am migrating my information to another service.

    • Mike Kirkwood

      Jim, Quicken has become ransomeware…I was just told that to upgrade my Quicken, and to get access to my data I must by a $300 [1 year] to $700 [3 year] subscription/maintenance service. All I want is to migrate my data to another budget software. Ideas on how to do that?

  7. STACEY MILLER

    First Microsoft Money broke my financial heart, now Quicken. Entering all my transactions will get old really fast, but I have decades of data and don’t want to start over with somebody new. But I refuse to upgrade just yet…

  8. 909SeahawkFan

    HATE the new subscription. No new features, same old interface with different font/colors. You can put all the lipstick you want on a pig….. it’s still a PIG

    • Don’t fall for it. If you are using an older version of Quicken where you pay for the Bill Pay service by the month and than upgrade to Quicken Premier annual subscription version where the Bill Pay service is supposed to be free, they will continue to bill you for the monthly service up to two months after you have started the new service. There is no way to stop it because they already have their claws hooked into your bank account. Not cool. I have made many calls over several months to try to get a refund and they will not budge. I even spent almost an hour on the phone with a “supervisor” and still no luck.

  9. Tx Hillbilly

    I’ve been using Quicken since the late ’80s when it was on the DOS platform. I may still have my backups on those 5 1/4″ HD diskettes somewhere. Quicken has always worked for me. I don’t do anything fancy with it, but it does help me manage my bank accounts, credit cards, mortgage, loans and investments. I’ve never experienced any of the problems others have indicated. A common thought when I read about issues is for them to RTFM! Of course, there isn’t a manual anymore but since I’ve used Quicken for over 30 years I really don’t need one anyway! I don’t like the yearly subscription fee but that’s where everything is going so quit complaining and just belly-up to the bar and pay the tab! If you don’t pay up then the software still works for you but you have to do a little more keyboarding to make it work. Besides, what’s $40 a year, gee, that’s half of what it costs to take my wife out to eat on Friday evening, a bottle of tequila, 1/4 a small bottle of perfume for the wife (or gf….) Use the investment portion and earn a dollar or two and move on.

    • William B

      Interesting comparison! I have the original DOS Quicken and packages for every 2-3 years since. It was getting bad – as far as the insignificant improvements – but the new acquisition seems to be investing some time and energies into the package again. The subscription is out of the MS playbook and other companies so expect that to be here for a while. Some of the syncing is no good but it’s still a useful tool. Just glad it sold to someone who has a vested interest in improving.

      • David's tired of Quicken going backwards

        I don’t know where the improvements are. I’m paying more and the product is terrible. It is slow to respond, the screen jumps when moving from one area to another such as business to create invoices. The incredible slowness is frustrating. I have a solid state hard drive and 16 gigs of ram, so it’s not my computer. I am trying to find another product I can migrate to.

  10. Jeff Hendrix

    Have used Quicken 20+ years! When the company wants you to change to newer version- you get an automatic download that screws your program- making you upgrade. Now before 4/30 my computer downloaded all my bank transactions as if they were all a gas station???? I have been looking at alternatives but I refuse to use “cloud based” financial- I want my program on my computer

    • Megan

      The last 3 times I opened my quicken ALL of my April transactions were missing!! Now i can’t get any of my backup files to load or full data files. So frustrated. Have also used Q for over 15 years!! I renew every 3 years just to have online compatibility and capabilities but this is killing me

    • Similar Experience here. I had been a long time quicken user from the mid-90s and stopped using it about 7 years ago. I got inspired to better track my finances and tried to us the version I still had installed. It was effectively disabled by quicken who forced me to upgrade the new subscription format. I did so on 3/31 and have used it twice.
      I gave it the old college try and spent about 5 hours trying to get my accounts to load correctly and display an accurate balance. I finally gave up on the automatic updates. I was able to connect, but could not get the balances to reconcile against the transactions. So I switched to manually entering the balances on my investment accounts. I completely gave up on trying to use actual financial instrument tickers/cusips b/c quicken couldn’t recognize 50% of my portfolio of mutual funds.
      Fast forward to today (second time using it), made the mistake of trying to automatically update one of my accounts again and then quicken just started crashing.
      I called it quits, called quicken for a refund which they denied because it had been more than 30 days since I made the purchase. So I am now stuck having paid for a 2 year subscription to this crappy app that doesn’t work. I was perfectly happy with the old version and am pissed at myself.
      Quicken is a much worse application since it was sold by Intuit. After this experience, I will think twice about doing any business with Quicken, Quicken Financial et al ever again across all their product lines..

      • William B

        Just hit 30 years of using Quicken. I would blame the poor state of Quicken on Intuit losing interest when the product was up for sale. Yes…Intuit had the superior product and it was soooo reliable. But it got to be a problematic program. I have hopes that the new owners will invest time, money and some real thought (listen to long time users!) and go back to the head of the pack. There are other financial programs but none with the power of Quicken…just depends on what you’re doing with it. May be too much program for 75% of the user needs but a strong package for the money. Don’t like the subscription but it is a good way to make sure any bugs are fixed. Software development isn’t free!

        • David's tired of Quicken going backwards

          I am a firm believer in paying for software. I’ve used Quicken for over 10 years. The software is now worse than free software. The money spent is no going into development.

  11. Mark silvester

    I have been using Quicken for over 20 years. Suddenly my mortgage payment is “missing”. Intuit cannot find where it was paid even though my bank account has been charged for this online payment. They refuse to pay stop payment fees and late charges. I am switching to my bank’s bill payment system immediately. No more Quicken bill payments for me. quicken 2019

    • Jeffrey Hendrix

      I checked out the competition and I was not impressed. I do not want a cloud-based program and I have been working with Quicken for at least 20 years. That being said I’m familiar with the basics and that’s pretty much what I needed so I bit the bullet and got Quicken Deluxe and is just another expense for me. I might add the sales guy was real nice and aided in the installation but I have since called back to speak to support only to get people whose accent was such I could not understand them. Beware when calling Quicken and make sure you are calling the Quicken number. There are a lot of phony people hanging around the web.

      • Megan

        Ughhhh i got hit by those scammers just YESTERDAY!!!! Thankfully i caught on before sharing any card info but not before they accessed my computer. Not turning it on until i get it to my IT friend.

      • MEGANNE BRANSFORD

        I’ve been with Quicken for years and never had issues. For over a month now I’ve had major issues and tried the customer service but they had such heavy accents and wanted in my computer and I won’t let them! I don’t know what’s going on with Quicken but it’s not what it used to be! I’m going to quit Quicken!!!!

  12. I have used Quicken for 20 years. Now, I am looking for an alternative. I refuse to pay for a “membership”. I want my accounting software to be mine and fully functional until I decide that I need upgraded features. Memberships are just money-grabbing by the company.

  13. Nicole Sullivan

    I have used Quicken for over 10 years and every year it seems the program gets worse. I used to be able to do one step updates on all my financial accounts, but now I get error messages for the majority of my accounts and the messages always point the finger at my financial institution. So now I have to go into each individual account online and download directly from the websites which works for some but not all of the accounts. For the price of a yearly membership, basic features like one step updates should function properly. I also should add that pulling reports and data for income and expenses seems very outdated and not user friendly. Half the time I can’t even view the drop down bar when I am trying to pull an EASY ANSWER report. There needs to be better functionality and more options that are easy to use when pulling the financial analytics.

    • Mark Janssen

      Dito, I’ve been a Quicken user since 1999 and have experienced these same recurring complaints I read online. It is frustrating to spend 2 hours manually downloading transactions, sometimes taking 3 attempts and then finding out it downloaded duplicates. There goes another 2 hours picking them out of the haystack. I am holding out hope that the new owners intend to fix these things or they just bought a writeoff. I also can only hope that they actually support the tool instead of using the user community for help. How pathetic is that? Can you imagine your car dealership doing that?

  14. Peter Zorin

    Wow, Abby,
    You made my day. I have difficulties to connect with Quicken to Huntington Bank, as well. So, I am not alone. That bank, specifically its IT department performance projects incompetence. I have been their customer for 30+ years. In late 90ies, the bank was pioneer in online banking, but now its performance in that regard has significantly deteriorated. I am using Quicken for some 20+ years and consider it irreplaceable for me. I track with it my bank and investment accounts. With it, I can see all my finances within minutes.

    Thank you for your extensive article.

  15. I have been using Quicken for over 15 years because I don’t need a sophisticated program to keep track of my simple finances and decided to upgrade last year. I don’t sync and don’t own stocks, and I pay my bills on line through my bank.
    If you do not need the quicken online service and membership, DO NOT BUY this product. you will be held hostage. Once my free year expired, I got a large banner on my screen to “renew” and a third of the quicken screen on the right side is dedicated to demand the renewal of the subscription. There is no way to click cancel or do not renew to remove either the banner or the advertising. Basically Quicken Hijacks more than a third of your quicken screen permanently. I chatted with customer service only to confirm that this WILL NOT be removed, EVER….. unless you pay… and renew…
    I don’t understand how this makes sense but afterwards I went to the community board only to discover many complaints about the subject. Basically I have to downgrade to my old software or shop another product because this is blackmail. If you minimize your screen to work on quicken, it is not usable.
    Waste of money at a time when companies and products are competing for your business.

    • I was forced to move to 2019 because they have sunset the ability of 2016 to connect to a bank. Unfortunately, the new version does not allow me to add a new security into an existing USD account with existing USD securities. (I have the Canadian version). On top of it, there’s no 1-800 number for support, so after hours of test and discussion on long distance, they have said there is nothing they can do. Not even a refund. Anyone have a suggestion for a competitive product that is good?

        • I switch from Quicken to MoneyDance.for the same reason as stated by so many. While the cost is not significant, I simply refused the force upgrade business practice. MoneyDance is the closest thing to Quicken I found. I have tried a few others. MoneyDance supports Quicken’s data file. So you can simply import your Quicken data into Money Dance. Be warned however, there is some manual data fixes required. But once you finish, it is not bad. You can sync with your bank’s transactions too. MoneyDance is not doing Investment management very well however. It would sync to my broker accounts but the data doesnt seem to come out correctly. I end up manually entering/fixing most of it.

  16. Mike Craig

    I’ve used Quicken for 27 years. The early versions kept insisting I enter my banking information. I had and still have no need to balance my checking account. Nor do I need a budget tool. My budget has always been: 1. decide how much to save. 2. Spend the rest. If your primary need is to balance your check book and keep a budget sign up for Personal Capital or one of the other budget programs. If on the other hand you want detailed investment reports like internal rates of return then buy Quicken. I’ve looked at several alternatives to Quicken and none of them offer the analytical tools available in Quicken. Unfortunately Quicken support is piss poor although the users board is helpful. Many people have had BIG problems with Quicken. I’ve been lucky. I’ve had few problems. For me there is no close alternative to Quicken. If they go out out of business it will be a dark day for me.

  17. I’ve used Quicken forever and find it very intuitive and quite easy to set up. The only real problems I’ve had is that most of their reports and graphs in the Investment Center are garbage. For example a cash withdrawal is treated as a negative return on investment. I have one account that is showing a minus 1300% return and that is complete hogwash. Because I transferred cash out to another bank, it averages that into my return rates. Hey Quicken – Withdrawing cash is not a return on investment! The only support they seem to offer is to cut your database in half, and that never solves a thing it just makes you wish you hadn’t. Sort of like when your cell phone provider asks you to do a hard reset.

  18. Corleen K Stephan

    When log on web there is no information on how to down load e statement from bank account. Where the is saving account . Have checking but no saving on any account. . Do not like the 2017 quicken nor do I like the 2018 and trying to down certain features. e-statement and saving account

  19. Quickens new policy of requiring a yearly membership is a big ripoff for consumers. I used to be able to decide when I wanted to upgrade my current version of Quicken based on enhancements and features that were updated each year. Most of the time, I chose to upgrade every other year….just to stay current. Now they require you to upgrade every year or they turn off their banking and investment download feature…..meaning you have to manually download your information from your bank(s). Quicken has decided that more money takes precedent over making personal finances easier. I will be looking at other software options.

    • It is not a ripoff; it is a good deal compared to other subscription services, like YNAB ($7/month). Do you have any idea how costly it is to need to support three different versions of software simultaneously (previous model)? This model is much better because more of the $$$ goes to development of new features and better customer service.

      • Alfonso3485

        IT IS a rip-off. I have been a user since 1997 and switch to Premier as soon as it was available. For $79 or $99 approx. the customer will have access to download Bank and Investment info for 4 years (I would update every 4 years). Then it apparently change to just 3 years, cause I am being ask to renew for 2019. (currently use 2016). That was at most about $2.06 to $2.75 a month ($99/48, or $99/36). I do not care how much YNAB is. Nor how much it cost Quicken to support their previous model. If this new model implies less cost for Quicken, then some of it could be used to make their SW more competitive. Since I do not care for some of the new bundle functionality, from my point of view, they just increased my Premier version prices 2x / 3x more expencive. Only a person who is not a long term customer would argue is not a Rip-off.

        • William B

          Alfonso – I guess you should write your own software and see what you would charge. If you want the program to improve (Intuit was doing a poor job after 2010) then you need to pay for it. It is far more useful than the cost per subscription. I complained as loudly as any about the lame “upgrades” in the 2005-2012 period but knew why…Intuit had lost interest. Give the new owners a chance to improve the product before bashing, Then we can all decide when to change horses…if you can find a better one. It would be nice if we didn’t lose functionality of downloads every three years without upgrading but it won’t change. Ive used them for 30 years and there certainly have been ups and downs. But I sure would miss it if it went away – and it almost did.

    • I’m still using my version of Quicken 2016 and am able to download transactions for most banks (Schwab, Chase, Capital One) – just not for my Target Red Card.

    • I have used Quicken for over 20 years. I agree with Chuck above. I just learned about the upgrade to membership when I was unable to pay bills online or download bank data yesterday. I think that I should have had time to look at other products rather than be coerced into accepting the subscription.

  20. Jack Feder

    I have used this product for a couple of decades. They have added features, but changed the functionality a little. I can not switch as my data is captive, but after a recent upgrade, there were a few corruptions to my DATA! The opening balances were changed by the upgrade process. This is not acceptable and I only found out about it when I could no longer balance my accounts. Accounting software the corrupts data is less than worthless.
    Also, when I had problems with the automatic connection features, support wasted a day by being useless, telling me I had to reinstall everything etc. In the end, after escalation, it turned out they said they had trouble communication with some institutions, but they did not even notify their support people and the setup wizard is poorly written so you can’t tell.
    Now, I am trying to set up the upgraded version so that it can print cheques. Do you know that in the format if you select “blank line before payee” that it no longer prints the adress of the payee? If you get rid of the blank line, the adress prints, even though the adress is only 3 lines and does not fill up the box. Based upon my previous dealings with their tech support, I won’t even bother notifying the. I can’t waste the day. It is better just to warn people about this product.

  21. David De Bruyn

    I input most of my data to match my checking account. Inputing is very time consuming and cumbersome. Actually a couple of versions earlier it was really easy. I guess I have been lazy not to explore other options which have the very easy inputing options which Quicken once had. One of these days when I am inputing data and experiencing the difficulties thereof (say with the dates), I will say enough.

  22. Steve Antonoff

    I’ve been using Quicken for almost 30 years (Quicken for DOS starting in 1989, before Windows). My habit, up until now, was to upgrade every other year since financial institution interfaces lasted for 3 years with each upgrade. I’m going to wait until 2019 comes out before I upgrade, and then I’m going to take a look at other programs before I commit to an annual purchase for an unreliable product..

    To me, the biggest issue with Quicken is the “fragile” data base. I admit I haven’t cleaned out my Quicken file in about 12 years now (accounts have data going back to 2006) so I’m probably stressing the file more than I should. But a fully functional financial program should use an SQL database with new tables for each year (or fiscal year). An annual closeout, that closes the previous year and starts a new one, should happen automatically on the first entry for the new (fiscal) year. I had a situation recently where I withdrew a large chunk of money from a Savings Goal. The withdrawal from the goal worked but Quicken must have crashed before it put the money into the originating account, leaving me $thousands short of cash until I found the error. Recently (starting in July), Quicken started duplicating some downloaded transactions in multiple accounts: I have 4 accounts with my investment broker and when a dividend was received in 1 account, Quicken put it in 2 others, even though those accounts didn’t have any of the stock that was paying the dividend. I discovered this in August through a reconcile process that wouldn’t balance: Quicken had $hundreds of “bogus” transactions that had to be manually deleted. I don’t know if this was the fault of Quicken or the financial institution.

    I now verify my Quicken file at least monthly to find and eliminate errors.

  23. Derrick

    Quicken is a useless PoS!!!! It’s hard to learn, has issues ALL the time, it’s difficult to use and I hate it! I will NEVER upgrade again!!!! My hope was to get a grip on my spending but it is so burdensome and clunky and frustrating to use I’m sick of it!!!

  24. debbie griffin

    I have been using Quicken for over 20 years. Suddenly my mortgage payment is “missing”. Intuit cannot find where it was paid even though my bank account has been charged for this online payment. They refuse to pay stop payment fees and late charges. I am switching to my bank’s bill payment system immediately. No more Quicken bill payments for me.

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