USAA Auto Insurance Review: Does It Live Up to Its Perfect Score?

USAA recently got a perfect score in overall satisfaction. But is it for you? Read our complete USAA auto insurance review so you can decide for yourself.

usaa auto insurance review

USAA is a highly ranked auto insurance company that consistently shines in consumer surveys. In fact, the company earned a perfect score in the category of Overall Satisfaction from the 2016 J.D. Power U.S. Auto Insurance Claims Satisfaction Study.

The interesting thing about USAA is that it provides banking and investing services in addition to auto insurance. This could make it a good choice if you’re the type who likes to bundle services with one provider. That would make it easier to pay bills and stay organized.

Of course, simply using the auto insurance portion of what this company has to offer is perfectly fine, especially considering all they have to offer.

Who Can Use USAA Auto Insurance?

Auto insurance from USAA is only available to policyholders who are affiliated with the military. You must be an active, retired, or honorably separated member of the United States Armed Forces to qualify for a policy. This extends to veterans and candidates in commissioning programs.

In addition, spouses, former spouses, and children of USAA members are also eligible to obtain policies.

Related: Learn More About the New Military Retirement Option

The Highlights of USAA Auto Insurance

USAA offers some perks that most other companies simply can’t touch.

Customers also get a very generous policy for accident forgiveness. USAA will forgive one at-fault accident after 5 years of membership without increasing your auto insurance premiums. The one stipulation is that for some states, this feature is an optional add-on (for a fee).

In addition to a standard auto policy, you can purchase extended vehicle protection, motorcycle insurance, RV insurance, and boat insurance. Drivers who store their cars at military bases can get a 15 percent discount on their comprehensive coverage in most states.

Resource: 23 Active Duty Military ID Card Perks You Need to Know About

USAA has also earned high scores for providing excellent customer service, speedy claims, and prompt adjustment approval in a number of customer surveys.

Filing a claim with USAA is a pretty straightforward process. Customers can place calls using a special claims hotline. They can also download a mobile app that allows them to report claims, submit photos, and view a claim’s status.

How Much Does USAA Auto Insurance Cost?

USAA offers three tiers of coverage from which customers can choose: basic, standard, and expanded.

In order to get a good baseline for comparison, here are the specs I included when requesting a quote :

  • 2009 Honda Civic
  • 75,000 miles
  • located in the Northeast
  • Two drivers, ages 30-39, with clean driving records

Basic Coverage

When I entered the car/driver info above, I got a quote of $115 per month for Basic Coverage for both my wife and I. This includes:

  • Bodily injury liability totaling $20,000 per person and $40,000 per accident
  • Property damage liability totaling $10,000 per accident
  • Comprehensive coverage with a $500 deductible per occurrence
  • Collision coverage with a $500 deductible per occurrence
  • Rental reimbursement
  • Towing and labor
  • Uninsured/underinsured motorist coverage
  • Coverage for medical payments

The deductible and rental reimbursement are what I was looking for, so this was a pretty good option for me. This also meets the minimum required coverage for my state. However, I would like to have a bit more property and bodily injury liability coverage, so I continued on.

Want to Know Your State’s Required Liability Coverage? See a List of Each State’s Minimums Here

Standard Coverage

For just a few more dollars a month, I was offered a much higher liability limit for both property and bodily injury. This is, as mentioned, more than what my state requires by law. I prefer to hold coverage over the minimum anyway, though.

Standard Coverage for the same vehicle was quoted at $130 per month. Here’s what I’ll get in this tier:

  • Bodily injury liability totaling $50,000 per person and $100,000 per accident
  • Property damage liability totaling $50,000 per accident
  • Comprehensive coverage with a $500 deductible per occurrence
  • Collision coverage with a $500 deductible per occurrence
  • Rental reimbursement
  • Towing and labor
  • Uninsured/underinsured motorist coverage
  • Coverage for medical payments

Everything is the same — I’ll still be reimbursed for my rental car fees; I’m still covered if someone who is uninsured or underinsured hits me or my car; and, my vehicle will still be towed if needed — except that I have significantly increased my liability coverage.

Expanded Coverage

If I want even more, USAA has one more option for me.

Expanded Coverage offered increased protection for the same vehicle at a quoted price of $140 per month. Here’s what I’ll get at this tier of coverage:

  • Bodily injury liability totaling $100,000 per person and $300,000 per accident
  • Property damage liability totaling $100,000 per accident
  • Comprehensive coverage with a $500 deductible per occurrence
  • Collision coverage with a $500 deductible per occurrence
  • Towing and labor
  • Uninsured/underinsured motorist coverage
  • Coverage for medical payments

It is easy to see after looking at quotes from USAA that the company makes it possible to double, or even triple, your amount of coverage beyond the legal minimum. The added premium essentially boils down to a few extra cents per day.

Learn More: 15 Auto Insurance Discounts You May Be Missing

Is USAA a Good Choice?

USAA should definitely be at the top of your list if your military status (or the military status of a spouse or parent) qualifies you to obtain a policy. This company delivers the total package when it comes to reasonable rates and great service. It consistently earns awards and high rankings from enterprises like J.D. Power and Consumer Reports, and has a great reputation in the industry.

USAA is especially convenient if you’re looking to bundle your auto insurance together with other services, such as checking and savings accounts, property coverage, or loans. To learn more or get a quote, visit their website at USAA.com.

Visit USAA.com

USAA Auto Insurance

Varies
USAA Auto Insurance
9.6

Customer Satisfaction

10.0/10

Policy Options

10.0/10

Policy Cost

9.0/10

Mobile App

9.5/10

Pros

  • Wide range of coverage options + perks
  • Fantastic Mobile App
  • Accident Foregiveness
  • Excellent Customer Service

Cons

  • No Guaranteed Renewal

Topics: Auto Insurance

7 Responses to “USAA Auto Insurance Review: Does It Live Up to Its Perfect Score?”

  1. This is just a bad article; likely paid advertising. Nearly all of the ‘perks’ and features you gave are identical to those offered by other large insurance companies. More goes in to pricing than the factors you gave. For me, the price quoted is incredibly high. Granted USAA has great service and most other insurance companies do not. But just because USAA does service well, it doesn’t mean their product is good. I used USAA’s checking, trading and retirement accounts and they were AWFUL.

    • Stephanie Colestock
      Stephanie Colestock

      Thanks for your feedback, Rick. It’s always good to hear all sides and opinions.

      The article was simply intended to be informative (not a paid advertisement), especially considering USAA’s perfect customer satisfaction ranking — it would seem that a lot of people are very happy with their choice to use USAA. As a USAA member for over 10 years, I’m personally surprised that you found their services to be awful. That’s unfortunate; I hope you’ve found a different bank that you’re happy with instead.

      Thanks for being a Dough Roller reader and offering your feedback!
      -Stephanie

  2. I have been a USAA customer for more than 40 years and have been impressed with their honesty and service on several occasions, relating to things like home robbery, minor auto accidents, major hail damage to car and home, and auto road service. I have been treated well with personal attention. I did not notice any mention of the annual dividend distribution which may be given and kept in an account that one can collect when you terminate. There is also a senior dividend that I recently qualified for, and between the two, my insurance costs are reduced by almost $1000 per year. I am more impressed by their online services than their automated phone service though.

  3. I’ve been with USAA for almost 20 years and love it! All my insurance as well as banking are with the company and they provide the value I want along with fast response, ourstanding customer service, and a yearly rebate. One of my most recent transactions was the loss of food during a statewide ice storm. One phone call was all I needed to have everything replaced in my refrigerator /freezer. The money was deposited within a day and receipts were not required. Having to use your insurance is already stressful and this company makes it as painless as possible.

  4. You should check more carefully. USAA used to be this way, but over the last few years it has changed significantly. Including dropping guaranteed renewal. Now it is basically like any other insurance company. In the past when I would get cold calls to try a new insurance company I could just say I had USAA and that would end the call. Not anymore. I been looking around and I will probably change carriers when my renewal comes up.

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