Comments on: Ally Bank Review

By: Grace

Grace — Fri, 11 Feb 2011 14:26:08 +0000

Ally has breached security of unknown numbers of its clients. This morning I got a payment confirmation email with someone else’s personal information in it. After being on hold for 45 minutes so far, Ally has confirmed that my information was also sent to another person, and cannot confirm whether or not this OTHER person’s payment (which is double mine) will be taken out of MY bank!

They are also refusing to provide credit monitoring service, and won’t let me speak to a supervisor.

Absolutely ridiculous. The switch from GMAC to Ally has been nothing but trouble.

By: Susan

Susan — Wed, 29 Dec 2010 21:27:56 +0000

DO NOT open an account with this bank. I had to receive large sum of wire transfer from overseas that was on a time constraint and because the customer representatives gave me wrong information, I had to get it wired twice, and because of this, the fund got recalled. Ally bank just closed my account after this happened and when I explained what had happened, why it got recalled because of the fact that the customer reps gave me the wrong information and I had to get the money wired twice, they still blamed it on me. They treated me like a criminal, talked down to me and over me, while shifting the blame on me and never apologizing or trying to rectify the problem. The manager, David Pakosh was the rudest most despicable person I ever dealt with with a bank. He practically told me to shut up while I was trying to explain what had happened and blamed it all on me and NEVER once accepted that Ally’s staff gave me the wrong information to screw up the transaction that should be so simple.
If they deal with customers this way that put in large sums of money in the bank and handle large sums of money this way, imagine what they will do if it is small? I will never deal with this bank again. That manager needs to be fired because he obviously doesn’t belong in the service industry and I have never been more furious of how I was treated and how my money has been treated.

By: David

David — Sun, 26 Dec 2010 22:37:24 +0000

My question would be “Do I feel Ally is a moral and ethical bank who are good for the USA?” My answer would be “Absolutely not!”

The US Government gave 14 Trillion dollars to GMAC Mortgage in bailout money when the Fed declared them a bank to qualify them, even though they were not a bank. GMAC Mortgage never repaid those bailout loans and are now 56% owned by the US Treasury.

After the Government bailed them out, GMAC Mortgage foreclosed on more homes than any other mortgage company, resulting in plenty of wrongful foreclosure lawsuits against them. No one bailed out the US Citizens, and Ally Financial proved to be an “Ally” to no one when they robbed the nation from the top and bottom.

During the Mortgage Crisis which they were partially responsible for, GMAC Mortgage were unable to properly answer their phones and rushed to hire a completely untrained staff who remain poorly trained to this day. Customers waited months for customer service. Most either got none, or got service so poor that it may have been illegal.

Suddenly they have decided to rename themselves and to take advantage of their “bank” status with online bank accounts.

Your money will be FDIC insured, but will your conscience allow you to lend your money to the people who are more responsible for the collapse of our economy than anyone else?

By: Grant

Grant — Wed, 10 Nov 2010 18:42:20 +0000

I’m a huge fan of Ally Bank. Transferred money over from ING because the rates were higher. Their non-penalty CD’s are great, especially when the rates seem ready to take off. I would definitely recommend them to others!

By: Haha

Haha — Wed, 08 Sep 2010 05:48:52 +0000

Lesson learned. Don’t wait till the last minute to pay your bills without knowing if you cleared on a brand new account. Sheesh.

By: Paul S

Paul S — Mon, 24 May 2010 12:03:34 +0000

Folks I would not open an account with these theives under any circumstance. I made that mistake and still paying for it. Seems they could not automatic deposit my first paycheck in to the account. so I overnitghed at cost of $52 the check. Seems there was no one there on Saturday to accept the check so It was not delivered unitl Monday morning. Tuesday my Account showed the check deposited and my available balance was what I was expecting to be, so I started paying my bills. Next morning I now see a negative current balance and multiple 9.00 fees. Called the bank and they informed the check had a 10 day hold on it. So here I sit being payed but not able to access the funds. Next up they start sending out bill pays for bills I expected to have money for. They sent one out the 21st of the month and it has yet to arrives and tomorrow it will be late. Look at my account today and they sent another one to the same place that was not authorized. I have closed the savings account and just waiting for the hold to finally clear and I am gone from this bank. I would not trust ally to take out my trash let alone handle my money.

By: DR

DR — Sat, 17 Apr 2010 17:41:28 +0000

Tony, thanks for sharing with us your experience with Ally Bank. It sounds like Ally Bank is becoming more and more popular. They even won an award recently as the best online bank from Money Magazine.

By: Tony

Tony — Sat, 17 Apr 2010 17:16:33 +0000

I have been a customer of theirs for two years and appreciate the high interest rate and actually think their customer service is better than ING having dealt with both banks. I opened a checking account as well and the debit card took a couple of weeks to arrive but I now use it any ATM (unlike ING where I have to look up which ATM I can use it at). I also like the Raise your Rate CD which is where I have put a fair amount of my money given that I expect rates to rise.

By: DR

DR — Sun, 07 Mar 2010 17:35:00 +0000

David, thanks for sharing your experience. It raises a good question–should interest rates determine which bank we choose, or is customer service a key factor?

By: David

David — Sun, 07 Mar 2010 15:50:15 +0000

I regret opening accounts at Ally. I opened a savings and the new checking account. 3 weeks later I’m still waiting for my debit card to arrive! They do require a hard copy of a signature card mailed in. They won’t accept a fax. The chat feature for customer service is nice, but I get the feeling that the customer no service people are indifferent to providing really good service. I switched from ING because ING typically has the lower interest rates out of all the online banks, they just have had great marketing success. But ING Direct does have great service.